We're having a very unique situation here. We have taken a gardening project where the organization is setting up garden at a Steiner school, and I have been in the role of community outreach, which also does the initial contract with the person.
I made a contract and then passed it on to the garden team, which takes care of the garden. And now, the team has designed different roles to implement setting up this new garden as a business. Now somebody is doing designing of the garden, somebody's making the beds, somebody is doing the purchase of things. And, interestingly, there is no one role that is coming in our minds, which is some one like a manager, but at the same time there is a need for somebody to speak to the clients, and also update them of what is happening and support how one action will lead to another, so someone who also has a track of how the whole garden is emerging. And we are not able to find a role, which looks at the whole garden emergence and is able to talk to the client, and which doesn't look like a manager.
So, whenever any need or a gap for this role comes up, everybody's asking what is the role of this person or why should have this role. At the same time the client is not getting a sense of what is going on or updates. So I'm wondering if, and it makes perfect sense that people have taken up different roles, and if they start doing the role they can ask feedback from each other, pass on the infos to each other. If somebody's making the beds, they need somebody who is constructing the beds and somebody who's planting wants information when the beds will be prepared with soil etc and when the construction will be ready. They can get information from each other.
So all the stuff is going on, but probably, there is a thing that is missing is that tracking the whole then of connecting all the threads and presenting the estamted timelines to the client. And yet we don’t want this role to be the manager directing how people should work and yet also develop an integrated design picture. Or should we have the person who made the intial contract to follow up and update the client on the milestones in the project.
Or is it the garden design role which could also take up this accountability, but then the garden design the garden, but they also need to be then actively engaged in the designing and would that be micromanaging.
That is one possibility, or the person who's made the contract. Initially, stays in there. But the fear is that if the person who's in the making the contract is not the gardening team person and not actively engaged in it, then this person can become a manager is outside and may not even know the knitty gritties.
Besides, and there is one person in our group who wants to learn, entrepreneurship, and he has taken up a role for now but he's constantly confused that “what is my role” in the end.
So it's a strange dilemma that. And then I was thinking of creating the role called focaliser, which kind of brings in all the things together. Or should we create a lead link role of the garden project. And so yeah so I'm just stuck there as some one who made the contract and does not want a manager role and yet the client is not getting info and is at times dissatisfied.
If anybody has any ideas and/or how they have done in their organization, that would be great support.