Holacracy Community of Practice Archive, 2015-2019 Community Holacracy Web Site

Is it Governance or Tactical meeting tension?

Hi there, I'm looking for help from someone more experienced than me.

Role Sales feels tension "It's not clear how I should handle new client when they contact me through the website", proposal is "Clarify process how to handle new clients coming from website".

Is it Governance or Tactical meeting topic? Could you also please clarify why do you think so? 

I really confused by this question because of following  quotes from Constitution:

1. Tactical meeting "Triaging Tensions limiting the Circle’s Roles into Next-Actions, Projects, or other outputs that help reduce those Tensions."

2. Governance meeting "Proposal is always valid regardless of the preceding criteria if it is made solely to help evolve the Circle’s Governance to more clearly reflect activity that is already happening"

 

Thanks for your help!

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