I have always assumed that in Holacracy, when two roles have different opinions on how to solve a shared problem that the two roles need to discuss the problem among themselves and find a solution together.
Other roles can help when asked, or give inputs and feedbacks, but that's about it. The resolution of the problem has to be completed by the roles having the problem.
I fill Lead Link roles in several circles and with this assumption, when two or more roles have a shared tension, I normally don't step in and try to be the wise king that solve their problem wisely. I always told them that I can facilitate the discussion but I will not decide for them, as I am not the one feeling the tension, and it is not within my roles' authority to do that, not even the Lead Link.
This, however, has caused a certain dissatisfaction for a lot of people, because sometimes the roles take a long time to settle their differences, and they wonder why I'm letting them go on and on without stepping in. A certain "heroic" leadership is expected of me to save the day.
I'm feeling torn - on the one hand, I presumed Holacracy's intention is for less of this heroic action, but on the other hand, people are expecting a swift action on my part as their former boss prior to Holacracy.
Have I misinterpreted the intention of Holacracy to reduce or even eliminate this type of Heroic action ? Or have I gone too far ?
I'm curious if others have experienced the same sort of challenge, and wonder what the best way going forward is.