Holacracy Community of Practice Archive, 2015-2019 Community Holacracy Web Site

Call Center Implementation

Is there anyone in the community that has implemented Holacracy in a business that has a call center (sales, service, etc.)?  We'd like to connect and see if there are any insights you might have on the topic.

6 Replies
Margaux
08/30/2017

Obviously Zappos 

Margaux
08/30/2017

We also have a client based in the US, France and Russia who has a call center. What is your question exactly?

Geoff
08/30/2017

Thanks, [@mention:449693036337664795].  I can always count on a quick reply from you.  

We have recently started doing Holacracy in our Call Center (mostly Sales), and the Lead Link of our Anchor Circle would like to discuss best practices with a company that is also already doing that.

Would you be open to sharing our information with your client, and if they are so inclined, they could contact us?  (I can send that in a private message).

Margaux
09/01/2017

I will see what I can do

Tyler Danke
09/05/2017

We have a small 4 person work from home phone emails and live chats "call center" team that has been doing Holacracy for almost two years. Our company has 11 partners. I would be happy to talk at any time. 

Dante
09/06/2017

I'd love to hear about how a call center implements holocracy