The reason for the current situation is that the service teams work well together as persons (the teams were originally put together on the basis of diversity of colour - Spiral Dynamic wise value systems). The problem is that circle structure for each team is a bit overkill, because they are replicating similar roles in each circle and that the roles are continuous requesting work from roles in another circle directly because going through the Lead Link is too slow in order to fulfill the kind of customer requests. So how to keep what works (diverse persons in a CS team with a coordinator and flexible handling of overflow) and supplementing that with clarity and roles in Holacracy. So I am thinking of multi filled roles with the idea of a policy that codifies the conditions for organizing the (people) teams? Call it a Customer Service Agents app. So any previous experiences or examples of policies welcome.