Great discussion. We work with contractors and have struggled with how to incorporate their voice effectively in the holacarcy system. Our contractors fill roles like "trainer" but in a "piece work" type model. With that in mind it is challenging for us to expect that they would take part in governance given their sometimes peripheral involvement in all of our meetings and "organizational clarification/restructuring" exercises. In the past we have had a "rep for a multi filled role" that was responsible for listening to contractors in their given role. The challenge we have found is that we are unclear if contractors are seeking out that rep. We have also invited contractors to meetings (tough because it is unpaid work). In both of those examples we have an assumption that a contractor will reach out to express their tensions. Lately we are leaning toward creating a "contractor liaison" type role whose job it is to actively engage contractors about their tensions and then to process them on their behalf. It is not ideal but it helps us to ensure their voice is head without putting an unreasonable burden on them to learn a new system. I expect we would do something similar if we had volunteers. We have not implemented this process yet but it is where we are moving.
[@mention:577211662873788485] reply is great because it contrasts the level of commitment that people might have in various roles. It sounds like you have a cadre of willing, motivated and extremely committed volunteers who are clear on some significant expectations in their role and have signed up for those expectations. [@mention:454478741268114544] might have similarly committed volunteers but this is a new expectation that has not been clearly defined at the beginning. Then the question is one of priorities. Aside form their role (or as part of it) how important is a knowledge of holacracy? In our case, it is probably meaningless to some of our contractors and tangentially interesting to others. That is why we are begging to feel like they don’t need to be directly engaging with holacracy processes-rather we need to adjust our processes to engage them (by reaching out and having routine check-ins). This means the liaison role translates their needs and wants into tensions to be processed and reports back to them.