Holacracy Community of Practice Archive, 2015-2019 Community Holacracy Web Site

@Keith Jarvis I am noticing a lot of conversations about tone and intent when dealing with objections.  Chris did a good exploration of this here (you have likely already seen it): https://blog.holacracy.org/a-b...eetings-c0929f1ff90f

One thing we talk about in our organization is CAPE. Compassion, Acceptance, Partnership and Evocation.  It is the spirit of motivational interviewing—a practice developed for working with hard to reach healthcare populations.  I think that approaching the conversation with that lens helps the person to feel like they are part of the team that is creating an improvement-rather than a bump along the road for someone else.