Holacracy Community of Practice Archive, 2015-2019 Community Holacracy Web Site

Reply to Domains and Policies

By Jenn Topic posted 07/19/2017

Perhaps "since @customer.Service holds the domain for responding to requests, no role may leave customer requests unforwarded to @customer.Service"

 

Or, better yet, a general company-wide policy might add the accountability to all roles of "forwarding received emails that are relevant to one or more other roles to the appropriate role steward(s) in a timely manner."