Hi Karileen, You have perfectly understood our challenge :-) The cross over is quite intensive as our organisation is leading several projects which have impact in the whole non-practicising organisation.  We know that we have a translation job to do and we don't want to have all the burden on the shoulders of the ratifier. Rather than an orientation about the challenge we need simple methods to make our role structure clear to the non-practicioners so that they can get easily what they need from the right person/role, if possible without having to confront them with glassfrog/holaspirit. best, philippe