Holacracy Community of Practice Archive, 2015-2019 Community Holacracy Web Site

Reply to Roles and Partners

By Gary White Topic posted 04/29/2016

Having a focus is only one way of creating clarity. In our company role Customer Service Representative is filled by many without a specific focus and it is very clear who should enact the authority and accountabilities of the role because the CSR that accepts the message from the customer is the one who needs to resolve the issue of that customer.