Eric: I actually wouldn't even say "you sense that the tension may be caused by unclear accountability or authority", because people rarely "sense" that - that's a logical conclusion, not a sensing. And even the mental model that it is "caused by" unclear accountability/authority becomes limiting, because often the tension isn't "caused by" anything in particular, it's just a current state of the system, with many systemic influences leading to it. There's no need to collapse down to a single cause, or even to try to logically conclude what "caused" it. The more useful question is just how (to what extent and in what way) governance will resolve it, vs. how it can be resolved operationally. You can resolve most tensions to some degree via both methods, so it's not an either/or, but a relative weighing of the most effective channel(s) to use to resolve the tension.