We have a "Customer Communicator Role" in the Customer Comms Circle that has a purpose to deepen relationships with our customers. 3,000 of our customers were not included in our monthly emails due to an issue with an accountability that lives within the Marketing Circle. In addition, some of the decisions of the Marketing Circle, significantly impact the work of the Comms Circle. Both the impact & frequency of the tensions arising in Customer Comms that seem like they can only be processed in Marketing seems to suggest that a Cross Link role is warranted. This is true for at least one other pair of circles as well. Thoughts? Definitely appreciate the feedback - we're new to all this.